Please choose your products carefully as we do not refund or exchange products simply due to change of mind.
If the product is received faulty we will replace the piece and cover any postage costs incurred by you. In the case the item cannot be repaired and a replacement is not available, you are entitled to a credit note for the Elle Louise store.
Returns must be notified via email to email@example.com, within 2 days of receiving your order and must include a photo of the fault, a description of the fault and also proof of purchase. The faulty item must be received back within 14 days of the purchase date to be replaced, repaired or a credit note issued. The item must also be returned in original condition with swing tags, packaging & also unworn.
Once your return has been received, your exchange, repair or credit note will occur.
Wear and tear over time is normal & is not considered a fault. The jewellery and crystals are delicate and should be handled, stored & cleaned carefully (see ‘LOVE + CARE’). If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within 2 month. An email must be sent to firstname.lastname@example.org with proof of purchase, a photo and description of the fault, for the return to then be approved by Elle Louise .
Variance In Crystals + Clarity
All crystals are individually hand picked, each with their very own characteristics. Each piece may vary slightly from the image on the website. Unfortunately, we are unable to exchange for a different piece.
We have made every effort to display as accurately as possible the colours of our products. However, as computer monitors vary, we cannot guarantee that your monitor's display of colour will be completely accurate.